Factory-direct supply · Sample support · OEM / ODM available
SHIPPING & RETURNS
Shipping & Return Policy
Clear shipping, sample order, bulk order, custom project, and quality-issue handling policy for rhinestone products, trims, and decorative components.
Policy Snapshot
Shipping cost
Confirmed by destination, quantity, packing method and shipping option.
Sample processing
Usually 3–5 working days after details are confirmed.
Quality issue claims
Please contact us within 7 days with photos or videos.
Custom / bulk orders
Confirm details before production.
Choose the right policy path for your order
Different order types may require different confirmation, processing, and after-sales handling.
01
Sample Orders
For checking quality, color, size, backing type, and application method before bulk order. Usually processed within 3–5 working days after details are confirmed.
02
Ready-stock Orders
Prepared based on current inventory, color availability, and packing requirements.
03
Bulk Orders
Lead time and shipping method depend on product type, quantity, destination, packing method, and production schedule.
04
Custom Projects
Custom colors, sizes, packaging, and OEM/ODM projects require confirmation before production and may not be returnable unless a verified quality issue occurs.
05
Quality Issue Claims
Contact us within 7 days after delivery with clear photos or videos for verification.
Shipping Cost & Delivery
Shipping cost and delivery time may vary by destination, order quantity, packing method, product availability, and shipping option.
For sample orders and small orders, we usually ship by international express. For bulk orders, shipping methods can be discussed based on order volume, destination country, packaging requirements, and customer preferences.
Final freight cost should be confirmed before payment or bulk order confirmation.
Processing Time
Processing time depends on whether the order is a sample, ready-stock item, bulk order, or custom project.
01
Confirm Details
Product type, color, size, backing, quantity, application, and packing method are confirmed first.
02
Sample Order
Sample order processing time is usually 3–5 working days after product details are confirmed.
03
Ready-stock Order
Ready-stock items may be prepared faster depending on current inventory, color availability, and packing requirements.
04
Bulk / Custom Order
Bulk or custom order lead time depends on quantity, color requirements, packaging, customization details, and production schedule.
Returns & Replacements
We handle confirmed quality issues with clear evidence and order-based solutions.
Quality Issue Claims
Returns or replacements are handled for confirmed product quality issues.
Claim Window
Please contact us within 7 days after receiving the goods.
Verification Materials
Clear photos or videos may be required before we confirm a solution.
After verification, we may discuss replacement, remake, partial compensation, or another reasonable solution based on the order situation.
For confirmed product quality issues, handling solutions and related costs will be discussed based on verification results and order situation. For non-quality issues or customer-side changes, return shipping or additional handling costs may be the customer’s responsibility.
Custom & Bulk Order Notice
Custom colors, custom packaging, customized products, and confirmed bulk orders may not be eligible for return unless there is a verified product quality issue.
Please confirm color, size, backing type, quantity, packing method, and application method before bulk order production.
Non-returnable Situations
Some order issues may not be eligible for return after confirmation, especially for custom or bulk production.
May not be accepted for
- incorrect color selection after confirmation
- wrong application method
- change of mind after order confirmation
- customer-side design changes
- confirmed custom order details
- slight color differences caused by lighting, screen display, production batch, or material characteristics
FAQ
Common questions before sample or bulk orders.
How is shipping cost calculated?
Shipping cost is calculated based on destination, order quantity, packing method, and shipping option. Final freight cost should be confirmed before payment or bulk order confirmation.
How long does sample preparation take?
Sample orders are usually processed within 3–5 working days after product details are confirmed.
Can custom or bulk orders be returned?
Custom colors, custom packaging, customized products, and confirmed bulk orders may not be eligible for return unless there is a verified product quality issue.
What should I do if there is a quality issue?
Please contact us within 7 days after receiving the goods and provide clear photos or videos for verification.
Should I confirm samples before bulk order?
Yes. We recommend confirming samples, colors, backing type, size, and application method before bulk order production when accuracy is important.
Need help before placing a sample or bulk order?
Send us your product type, color, quantity, backing type, application, and reference photo. Our team will help confirm suitable options before production.